FAQ'S

Why should I choose coffeeroasters.com?

We want to have the most satisfied customers and that’s why we offer you high quality and the best products with a special design; we pack your order with care, we have simple and secure payments.

I’m new in coffeeroasters.com world. How can I log in?

On our web site page you will see at the top of the page on right side, ‘Log in’, just click on it and introduce your registered data. If you don’t have an account yet, then click on Create an Account, complete the personal information and that’s it. Welcome to our world.

How can I order?

You can order coffeeroasters.com products online. All what you need is to add your order products to cart. You can add as many products as you want form different categories. After completing the order process with your details, make sure you have completed correctly the contact details. Once your order is submitted, you will receive a confirmation email with the details of your order.

Do you offer international shipping?

Yes, we do! We offer international shipping.

What kind of payment methods may I use?

We accept Paypal, and Credit cards.

What is the delivery time?

The delivery time is between 3-5 days. The delivery time may vary depending on the destination country.

Can I change the address for delivery?

You can change the address or the order from your account, but if your order is already shipped then you can’t change the delivery address until you receive the order.

What is the fastestway to reach customer service?

You can reach us between 8:00am and 18:00pm from Saturday to Thursday, or you can contact us at +974 44414444.

Do you have any retail store?

Yes, we do. Our location is Qatar Doha - C Ring Road, Aljabor Group Building - 232 Ground Floor, Po Box 23344.

Do you have products in stock?

Yes, we have products in stock. If a product is not available, you will see on the site when you order that it is out of stock.

What are your main products?

Our main products are coffee machines, grinders and coffee (beans, ground, capsules).

How do I store my coffee?

Keep your coffee by storing it at room temperature or cooler environment in an airtight container. Freezing coffee can be a very effective means for storing your beans or ground coffee without compromising quality, but only if you make sure that it is packed in a completely moisture free environment. If you don't have any means of vacuum storage, we don't recommend you try this at home.

Are my account details safe?

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in anyway that is inconsistent. However, we will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. For further details please visit our privacy policy.