FAQ'S
FAQ'S
Why should I choose coffeeroasters.com?
We carefully select coffee machines, grinders, coffee and accessories, and our team can help you find the right products for your needs.
I’m new in coffeeroasters.com world. How can I log in?
On our web site page you will see at the top of the page on right side, ‘Log in’, just click on it and introduce your registered data. If you don’t have an account yet, then click on Create an Account, complete the personal information and that’s it. Welcome to our world.
How can I order?
Online ordering is currently paused. Browse our catalog, then contact Coffee Roasters for product availability, quotations and ordering assistance. Adding items to the cart does not place an order.
Do you offer international shipping?
Yes, we do! We offer international shipping.
What kind of payment methods may I use?
Online payments are currently paused. Please contact Coffee Roasters for assistance. Payment options will be confirmed separately when ordering is available.
What is the delivery time?
The delivery time is between 3-5 days. The delivery time may vary depending on the destination country.
Can I change the address for delivery?
For an existing order, please contact our team about a delivery-address change. We will confirm whether a change is possible based on the shipment status.
What is the fastest way to reach customer service?
You can reach us between 8:00am and 18:00pm from Saturday to Thursday, or you can contact us at +974 44414444.
Do you have any retail store?
Yes, we do. Our location is Qatar Doha - C Ring Road, Aljabor Group Building - 232 Ground Floor, Po Box 23344.
Do you have products in stock?
Yes, we have products in stock. If a product is not available, its stock status is shown in the catalog. Please contact us to confirm current availability.
What are your main products?
Our main products are coffee machines, grinders and coffee (beans, ground, capsules).
How do I store my coffee?
Keep your coffee by storing it at room temperature or cooler environment in an airtight container. Freezing coffee can be a very effective means for storing your beans or ground coffee without compromising quality, but only if you make sure that it is packed in a completely moisture free environment. If you don't have any means of vacuum storage, we don't recommend you try this at home.
Are my account details safe?
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in anyway that is inconsistent. However, we will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. For further details please visit our privacy policy.
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